If you do not see your question answered below, please contact us for personalized help.
For information about Manufacturers' News and our products, please visit our main corporate website.Ordering and Shopping
- What does "N/A" mean in the column of a product table?
- Why do the counts differ for directories and databases?
- Do you accept International Orders?
- How else can I learn about special offers from MNI?
- I can't add items to my shopping cart.
- I have my browser set to accept cookies and I still can't add items to my shopping cart.
- I can't remove items from my shopping cart.
Returns
Communicating with MNI Pricing IssuesShipping
- I saw an advertised price in a MNI print ad, but it's a different price on your Web site.
- I saw a product advertised in your catalog but can't find where to order it on your Web site.
- Is my order subject to state sales tax?
Security
- How much do you charge for shipping and handling?
- Does MNI ship on weekends?
- How can I find out my UPS Tracking Number?
- Is express shipping available?
Cookies
- How do I know that my transaction is secure?
- Is your site secure?
- What will my information be used for?
About Our Site
- What is a cookie?
- Does your site use cookies?
- What if I do not accept the cookie?
- How can I control which cookies I accept?
- How often is the product information and pricing on your site updated?
- Do I have to have any special software or use a specific web browser?
What does "N/A" mean in the column of a product table?
When you see "N/A" in the column of any product table on this site it simply means that those counts are currently not available. It does not mean that you will not get that information in that particular product. All of our products have every data field available. Some counts tend to fluctuate constantly. In these cases, we put "N/A" or Not Available in that field. If you would like an exact count before ordering, simply call us at 847-864-7000 to speak with a live representative.What do counts differ for directories and databases?
Counts may differ for directories and databases since directories are printed one time annually and databases are created per order with the freshest data available. For the same reason, the counts you receive on your database may differ than what is advertised on this site. Every day new companies are added and out-of-business companies are removed from our database. Therefore, counts are subject to change at anytime.Do you accept International Orders?
The MNI website welcomes orders shipping to addresses in the U.S., Canada, possessions and territories of the United States, as well as orders shipping to APO and FPO addresses. International orders or requests for quotes can only be placed by customers that call via voice telephone to +001-847-864-7000. No international orders or order requests will be accepted by facsimile, postal mail, email, or the MNI Web site. Please contact MNI's sales department for rates, restrictions, and other arrangements for international orders.How else can I learn about special offers from MNI?
Sign up for our email newsletter to keep up to date with the latest product releases and take advantage of special internet-only offers. You can also bookmark manufacturersnews.com and visit it regularly. Right on the homepage you'll be able to see newly released products and special offers.I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping. For more information about how to control your acceptance of cookies click here.I have my browser set to accept cookies and I still can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items to your shopping cart, you probably are experiencing a cache problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
What is your return policy?
Print directories can be returned within 10 days of purchase. We'll refund your money, credit your account, or send a replacement, excluding shipping & handling charges. Sorry, CD-ROM and other electronic products are NOT returnable.Why are CD-ROM and other electronic products not returnable to MNI?
Every CD-ROM and electronic product we ship is made custom for every order. Also, unlike print directories, the information within the products can be very easily exported into another system.
How can I contact MNI?
Contact us or call 847-864-7000 to speak with someone directly.
I saw an advertised price in a MNI print ad, but it's a different price on your Web site.
Prices in the information industry can fluctuate quickly. The prices on our Web site are updated in real time, but print ads are prepared ahead of time. Prices are subject to change without notice.I saw a product advertised in your catalog and can't find where to order it on your Web site.
Some products featured in our printed catalog can not be ordered online. For these products, please call 847-864-7000 and we will gladly accept your order by phone.Is my order subject to state sales tax?
Only orders for print directories shipped to Illinois addresses are subject to state sales tax.
How much do you charge for shipping and handling?
The shipping cost is $8.95 for the first item and $5.00 for each additional item you order. This charge is valid as long as items are shipped within the U.S.Does MNI ship on weekends?
We do not ship orders on weekends. Orders that have not shipped by Friday afternoon will ship on Monday morning.How can I find out my UPS Tracking Number?
We do not release tracking information for security reasons.Is express shipping available?
We do offer overnight and 2nd day delivery, subject to availability of products ordered. Please call us at 847-864-7000 for complete details and to place your express order.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your credit card information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of Microsoft Internet Explorer.Is your site secure?
Yes. Your personal information is stored safely behind our firewall. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.What will my information be used for?
Personal information given to us for ordering on this website is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience on MNI websites.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies.Does your site use cookies?
Yes. Cookies are required to place orders online.What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online. You can shop online, however, and call in your order at 847-864-7000 without using cookies.How can I control which cookies I accept?
Go to your browser's security settings and make sure Cookies and Per-Session Cookies are enabled. The exact location for Cookie settings will vary depending on which browser you're using, but typically it's under a "Settings," "Preferences," or "Options" menu, then on a "Security" tab. The easiest way to enable Cookies is to reset your security settings to the "Default" setting. You don't have to worry because our cookies will not store any personal information.
How often is the product information and pricing on your site updated?
Product information and pricing is updated in real time.Do I have to have any special software or use a specific web browser?
In order for our application to function properly, you must be using the latest version of Microsoft Internet Explorer. This is available free for download. Other browsers may not function properly with this application.
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